Privacy Policy

How we collect, use, and protect your contact information

Last Updated: April 18, 2025

At Hambacompare, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our insurance comparison service. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

1. Collection of Your Information

We may collect information about you in a variety of ways. The information we may collect via the Website includes:

1.1 Contact Data

Contact information, such as your name, email address, telephone number, and home address, that you voluntarily give to us when you register with the Website or when you choose to participate in various activities related to the Website, such as requesting insurance quotes. You are under no obligation to provide us with contact information of any kind, however, your refusal to do so may prevent you from using certain features of the Website.

1.2 Derivative Data

Information our servers automatically collect when you access the Website, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Website.

1.3 Insurance Information

Information related to your insurance needs that you provide when requesting quotes through our website. This may include details about your property, vehicle, or other assets you wish to insure. We only collect this information to pass it on to the insurance providers you select.

1.4 Mobile Device Data

Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Website from a mobile device.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Website to:

  • Create and manage your account.
  • Process your insurance quote requests and connect you with your selected insurance providers.
  • Email you regarding your account or quote requests.
  • Send you promotional information, such as newsletters. Each email promotion will provide information on how to opt-out of future mailings.
  • Respond to customer service requests.
  • Administer promotions, surveys, and contests.
  • Compile anonymous statistical data and analysis for use internally or with third parties.
  • Deliver targeted advertising, newsletters, and other information regarding promotions and the Website to you.
  • Enable user-to-user communications.
  • Increase the efficiency and operation of the Website.
  • Monitor and analyze usage and trends to improve your experience with the Website.
  • Notify you of updates to the Website.
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
  • Request feedback and contact you about your use of the Website.
  • Resolve disputes and troubleshoot problems.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

3.1 By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

3.2 Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including data analysis, email delivery, hosting services, customer service, and marketing assistance.

3.3 Insurance Providers

We may share your information with insurance providers that you select to receive quotes from. We will only share your information with the specific providers you choose.

3.4 Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

3.5 Interactions with Other Users

If you interact with other users of the Website, those users may see your name, profile photo, and descriptions of your activity.

3.6 Online Postings

When you post comments, contributions or other content to the Website, your posts may be viewed by all users and may be publicly distributed outside the Website in perpetuity.

3.7 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Data Storage and Security

We use administrative, technical, and physical security measures to help protect your contact information. While we have taken reasonable steps to secure the contact information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide contact information.

5. Your Rights

You have certain rights in relation to your contact information under South African law, including the Protection of Personal Information Act (POPI Act). These rights include:

  • The right to access your contact information
  • The right to correct your contact information
  • The right to have your contact information deleted
  • The right to object to the processing of your contact information
  • The right to withdraw consent for the processing of your contact information
  • The right to lodge a complaint with the Information Regulator

For more information about your rights under the POPI Act, please visit our POPI Act Compliance page.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Hambacompare
Email: [email protected]